At OyeHQ, we believe privacy is a fundamental human right. Our platform is built from the ground up with data protection at its core, ensuring your business intelligence remains exactly where it belongs: with you.
Information We Collect
To provide a seamless AI automation experience, we collect specific data points that allow our agents to function effectively:
- Account Identity: Full name, professional email, and verified phone number.
- Business Intelligence: Company details, workflow requirements, and specific automation parameters.
- Technical Telemetry: IP addresses, browser configurations, and platform interaction metrics for performance optimization.
- Communication Data: Content of lead inquiries and automated responses processed through our platform.
Legal Basis for Processing
We process your information under the following legal frameworks, including compliance with the General Data Protection Regulation (GDPR):
- Contractual Necessity: To fulfill our service agreement with you.
- Consent: Where you have explicitly granted permission for specific data uses.
- Legitimate Interests: To improve our AI models and protect the security of our platform.
- Legal Obligation: To comply with global regulatory requirements.
Security Measures
OyeHQ utilizes military-grade security protocols to safeguard your data:
- End-to-End Encryption: All data in transit is protected via TLS 1.3, and data at rest uses AES-256 encryption.
- Isolated Workspaces: Your automation data is logically isolated from other users to prevent cross-contamination.
- Continuous Monitoring: Real-time threat detection and automated security audits.
Your Data Rights
As an OyeHQ user, you maintain absolute control over your information. You have the right to exercise the following at any time:
Access
Request a full copy of all data we hold about you.
Rectify
Correct any inaccurate or incomplete information.
Erase
Request the permanent deletion of your data.
Portability
Export your data in a structured, machine-readable format.
Cookies & Tracking
We use essential and analytical cookies to improve platform stability and user experience. You can manage your preferences through your browser settings, though some automation features may be limited without essential cookies enabled.
Third-Party Sub-processors
We partner with a limited number of industry-leading service providers to power OyeHQ. These include:
- Infrastructure: AWS / Google Cloud (Secured data centers).
- Communication: Twilio / Meta (For WhatsApp & SMS automation).
- Analytics: PostHog (For privacy-first product insights).
Retention & Deletion
We retain your data only for the duration of your active subscription plus a 30-day grace period. Upon account termination, your data is cryptographically erased from our primary servers and backups within 60 days.